| Reference | Core Indicators | SR 2010 | AR 2010 |
| PROFILE |
| 1. Strategy and Analysis |
| 1.1 | Statement from the most senior decision maker of the organization about relevance of sustainability to the organization and its strategy | 1 | 2-7 |
| 1.2 | Description of key impacts and risks and opportunities | 4-5 | 2-9 |
| 2. Organisational Profile |
| 2.1 | Name of organisation | Cover | Cover |
| 2.2 | Primary brands, products and services | 18-29 | Cover (front) |
| 2.3 | Operational Structure including main divisions, operating companies, subsidiaries, joint ventures | | 40, 131 |
| 2.4 | Location of Organization Headquarter | 41 | Cover (back) |
| 2.5 | Number and name of countries where company operates | 2-3 | 58 |
| 2.6 | Nature of ownership and legal form | 41 | 26 |
| 2.7 | Markets served (Including geographic breakdown, sectors served and types of customers) | 2-3 | Cover (front), 66-77 |
| 2.8 | Scale of the reporting organisation | Cover (front) | Cover (front), 96-98 |
| 2.9 | Significant changes during reporting period | 14 | 52, 69, 73, 77, 96-98 |
| 2.10 | Awards received during reporting period | Cover (front), 10, 17, 27, 32, 40 | 62 |
| 3. Report Parameters |
| Report Profile |
| 3.1 | Reporting period | Cover (front) | 2 |
| 3.2 | Date of most recent report | Cover (front) | Cover (back) |
| 3.3 | Reporting Cycle | Cover (front) | Cover(back) |
| 3.4 | Contact point for questions regarding reporting | 41 | Cover (back) |
| Report scope and boundary |
| 3.5 | – Process for defining report content
– Prioritizing topics within the report
– Identifying stakeholders the organization expects to use the report content | Cover (front), 4-5, 38 | 135 |
| 3.6 | Boundary of the report | Cover (front), 14, 37 | 96-98 |
| 3.7 | Specific limitations on the scope or boundary of the report | Cover (front), 14, 37 | 135 |
| 3.8 | Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations | Cover (front), 14, 37 | 131 |
| 3.9 | Data measurements techniques and base of calculation | Cover (front), 14, 37 | 96-98 |
| 3.10 | Significant changes from previous reporting period | 14 | 45, 96 |
| 3.11 | Explanation of the effect of any re-statements of information provided in earlier reports | 14 | |
| GRI Content Index |
| 3.12 | Table identifying the location of the Standard Disclosure in the report | Cover (front) | |
| Independent Assurance |
| 3.13. | Policy and current practice with regard to seeking independent assurance | | 135 |
| 4. Governance, Commitment and Engagement |
| Corporate Governance |
| 4.1 | Governance Structures (general) and Governance Structures (Sustainability) | 6-7 | 26-39 |
| 4.2 | Indicate whether the Chair of the highest governance body is also an executive officer | | 29 |
| 4.3 | For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members | | 29 |
| 4.4 | Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body | | 27-29 |
| 4.5 | Linkage between compensation for members of the highest governance body, senior managers, and executives, and the organization's performance | | 36-39 |
| 4.6 | Processes in place for the highest governance body to ensure conflicts of interest are avoided. | | 26-39 |
| 4.8 | Internally developed statements of mission and values, codes of conduct and principles and their status of implementation | 6-9 | 29-30 |
| 4.9 | Procedures of the highest governance body for overseeing the organization's identification and management of sustainability issues | 6-7 | 62-65 |
| 4.10 | Process for evaluating the highest governance body's own performance, particularly with respect to economic, environmental and social performance | | |
| Commitments to external initiatives |
| 4.11 | Explanation of the precautionary approach | 1, 16-17 | 62-65 |
| 4.12 | Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses | 5, 6, 8, 9, 13, 14,17, 19, 20, 23, 24, 25, 28, 32, 33, 39 | |
| 4.13 | Memberships in associations and/or national/ international advocacy organizations | 5, 6, 8, 9, 13, 14,17, 19, 20, 23, 24, 25, 28, 32, 33, 39 | |
| Stakeholder Engagement |
| 4.14 | List of stakeholder groups engaged by the organization | 38 | 65 |
| 4.15 | Basis for identification and selection of stakeholders with whom to engage | 38 | |
| 4.16 | Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group | 38-39 | |
| 4.17 | Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns | 38-39 | |
| GRI Economic Performance Indicators |
| Economic Performance |
| EC1 | Direct economic value generated and distributed, including revenues, operating costs, employee compensation, retained earnings, payments to capital providers and governments as well as donations and other community investments | 2-3, 35, 37 | Cover (front), 36-39, 122-125 |
| EC2 | Financial implications and other risks and opportunities for the organization's activities due to climate change | 4-5, 10-15 | 62-65 |
| EC3 | Coverage of the defined benefit obligation plans | | 126 |
| Market presence |
| EC5 | Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation | | |
| EC6 | Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation | 2-3, 8 | 57-58 |
| EC7 | Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation | 32, 37 | 55-58 |
| Indirect economic impacts |
| EC8 | Development and impact of infrastructure investments and services provided primarily for public benefit | 2-3, 34-35 | 64 |
| EC9 | Understanding and describing significant indirect economic impacts, including the extent of impacts | 2-3, 21, 22, 25, 34-35 | |
| GRI Enviromental Performance Indicators |
| Materials | | | |
| EN1 | Materials used by weight or volume | 17 | |
| EN2 | Percentage of materials used that are recycled input materials | 17 | |
| Energy |
| EN3 | Direct energy consumption by primary energy source | 14 | |
| EN4 | Indirect energy consumption by primary source | 14 | |
| EN5 | Energy saved due to conservation and efficiency improvements | Cover (front), 11- 14, 28 | 64 |
| EN6 | Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives | 4-5, 10-14, 16-17, 19-21, 23-24, 26-29 | 64 |
| EN7 | Initiatives to reduce indirect energy consumption and reductions achieved | 4-5, 10-14, 16-17, 19-21, 23-24, 26-29 | |
| Water |
| EN8 | Total water withdrawal | 15 | |
| EN10 | Percentage and total volume of water recycled and reused | 15 | |
| Biodiversity |
| EN11 | Location and size of land owned, leased, managed in protected areas and areas of high biodiversity value outside protected areas. | not relevant | |
| EN12 | Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas | 9, 16-17, 21, 24 | |
| EN14 | Strategies, current actions, and future plans for managing impacts on biodiversity | 9, 16-17, 21, 24 | |
| Emissions, Effluents, and Waste |
| EN16 | Total direct and indirect greenhouse gas emissions by weight | 15 | |
| EN17 | Other relevant indirect greenhouse gas emissions by weight | 15 | |
| EN18 | Initiatives to reduce greenhouse gas emissions and reductions achieved | Cover (front), 4-5, 10-13,18-20, 23-24, 26-29 | 64 |
| EN20 | NO, SO, and other significant air emissions by type and weight | 15 | |
| EN21 | Total water discharge by quality and destination | 15 | |
| EN22 | Total weight of waste by type and disposal method | 15 | |
| EN23 | Total number and volume of significant spills | 12 | |
| Products and Services |
| EN26 | Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation | 4-5, 16-29 | |
| EN28 | Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations | not relevant | |
| Transport |
| EN29 | Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce | 13 | |
| GRI Social Performance Indicators |
| 1. Labor Practices and Decent Work |
| Employment |
| LA1 | Total workforce by employment type, employment contract, and region | 2-3 | 55 |
| LA2 | Total number and rate of employee turnover by age group, gender, and region | 2-3, 37 | 55 |
| Labour/ Management Relations |
| LA4 | Percentage of employees covered by collective bargaining agreements | 37 | |
| LA5 | Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements | 37 | |
| Occupational Health and Safety |
| LA6 | Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs
| 33, 36 | |
| LA7 | Rates of injury, occupational diseases, lost days, and absenteeism, and number of workrelated fatalities by region | 36 | 64 |
| LA8 | Education, training, counselling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases | 36 | |
| LA9 | Health and safety topics covered in formal agreements with e.g. trade unions | 36 | |
| Training and education |
| LA10 | Average hours of training per year per employee by employee category | 37 | |
| LA11 | Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings | 31, 32 | |
| LA12 | Percentage of employees receiving regular performance and career development reviews | 31, 32 | |
| Diversity and equal opportunity |
| LA13 | Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity | 31, 37 | 56 |
| LA14 | Ratio of basic salary of men to women by employee category | 32 | |
| 2. Human rights |
| Investment and Procurement Practices |
| HR1 | Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening | 10-11 | |
| HR2 | Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken | 8-9 | |
| HR3 | Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained | 8,11, 33 | |
| HR4 | Total number of incidents of discrimination and actions taken | 7 | |
| Freedom of Association and Collective Bargaining |
| HR5 | Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights | 33 | |
| Child labor |
| HR6 | Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor | | |
| Forced and Compulsory Labor |
| HR7 | Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor | | |
| 3. Society |
| Community |
| SO1 | Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting | 2-3, 16-17 | |
| SO2 | Percentage and total number of business units analyzed for risks related to corruption | 6-7 | |
| SO3 | Percentage of employees trained in organization's anti-corruption policies and procedures | 6-7 | 30 |
| SO4 | Actions taken in response to violations of code of conducts, e.g. corruption | 6-7 | |
| Public policy |
| SO5 | Public policy positions and participation in public policy development and lobbying | 6, 39 | |
| SO6 | Value of financial and in-kind donations to political parties, politicians and related institutions | not relevant | |
| SO7 | Number and outcomes of legal actions for anti-competitive behaviour or anti-trust practices | | |
| SO8 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations | not relevant | |
| 4. Product responsibility |
| Customer Health and Safety |
| PR1 | Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures | 16-17 | |
| Products and Service Labelling |
| PR3 | Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirementst | 16 | |
| PR5 | Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. | 25 | |
| Marketing Communications |
| PR6 | Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship | 25 | |
| PR9 | Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes | not relevant | |
